If you have questions about a specific order, please get in touch with our team promptly. We will work with you directly to address your concerns and find the best possible solution based on your order details.
Refunds are handled on a case-by-case basis to ensure every customer’s situation is carefully considered. Due to the personalized nature of many handcrafted products, refunds may be limited. If you have concerns about your order, contact our team. We’re here to listen and work towards a solution that prioritizes your satisfaction.
Because each custom piece is made to your exact specifications, returns are typically not accepted. However, if you have any concerns about your order, please don’t hesitate to reach out. We’re committed to finding a solution that works for you.
For repair inquiries, please email romerosilversmiths@hotmail.com we’ll guide you through the next steps and help ensure your piece gets the care it needs.